Frequently Asked Questions

We are currently providing the following services:

- Estate Jewellery/Divorce Settlement Report

- Retail Value Replacement Valuation for Insurance Purposes

- Third-party auction Buying and Selling Assistance

- Retail Jewellery Buyer Advocate - I am here to make sure you get what you want for the best price possible. 

- Gemstones/ Precious Metals Testing

- Antique/ Vintage Jewellery authentication and appraisal services.

- Private Wealth Reveal Session 

- Reselling Workshop

We offer a 10-minute free phone call/ video call consultation on all services listed. Below is our detailed price list for each service.

- Valuation Update from $90. It is recommended to revalue your jewellery every 5 years.

- A fixed price of $120 for each jewellery valuation, with a 10% discount for 10 items or more and a 20% discount for 20 items or more. Contact us at +61 430 102 904 for a free quote. 

- Certificate of Authenticity for branded items and watches without supporting documents is $450 

- $150/h is charged for a face-to-face consultation with a minimum booking of 1hour, with a free 15-minute phone consultation prior. Chi will try to answer as many questions as possible over the phone. 

- A fixed price of $350 for a 2-hour Private Wealth Reveal Session, which includes testing and authenticating your collection.

- Reseller Workshop: 

Option 1: Jewellery Reseller Foundation: a 2.5-hour practical session where Chi will teach you how to use a loupe, identify precious metals and hallmarks, assess gemstones, understand what drives value, and avoid common buying mistakes. 

INVESTMENT: $499 - AND YOU GO HOME WITH YOUR VERY OWN LOUPE!

Option 2:  Jewellery Reseller Intensive: a full-day (approximately 6-hour) hands-on workshop covering everything in the Foundations session, plus antique and vintage jewellery identification, dating jewellery, authentication tips, auction and sourcing strategies, resale pricing, and practical exercises using real pieces. 

INVESTMENT: $990 -  AND YOU'LL TAKE HOME BOTH A LOUPE AND A UV LIGHT!

- Solicitor, Executor of the will, don't hesitate to get in touch with us to get a free consultation and free quote for the service. 

We are affiliated with the most prestigious jewelers in the trade who offer quality jewellery repair services. Please bring your item in-store for a quote or contact us for more information.

Chi Nguyen is a third-generation jeweller and gemstone dealer and has over 20 years of experience as a claim specialist in jewellery insurance and retail jewellery management. She is also a :

Qualified Gemmologist by the GAA 2010

Advanced Diamond Specialist by HRD 2019

Coloured Gem Grading by the GIA 2026

Qualified Valuer and a member of the NCJV since 2019

A Member of the Gemmological Association of Great Britain

Our main laboratory is located at Suite 304, The Jewel Building, 566 St Kilda Road, Melbourne 3004

We are also visiting the following stores by appointment.

- Reverie Bespoke Jewellery  Suite 308 / 685 Burke Road Camberwell Vic 3124

- Arnold Goldsmith Suite 202 Century Building 125 Swanston Street Melbourne 3000

- Kim Lim Jeweller 258 Springvale Road Springvale 3171

- DG & Co Jewellery Level 27/ 101 Collins Street Melbourne Vic 3000

- Autumn Gallery Fine Jewellery 86 Church Street, Brighton 3186, Victoria

* For vault visits, don't hesitate to get in touch with us at +61 430 102 904  or email: chi@thejewellab.com.au to discuss.