Frequently Asked Questions

We are currently providing the following services:

- Estate Jewellery/Divorce Settlement Report

- Retail Value Replacement Valuation for Insurance Purposes

- Third-party auction Buying and Selling Assistance

- Retail Jewellery Buyer Advocate - I am here to make sure you get what you want for the best price possible. 

- Gemstones/ Precious Metals Testing

- Antique/ Vintage Jewellery authentication and appraisal services.

We offer free phone call/ video call consultation on all services listed. Below is our detailed price list for each service.

- $20 for Gemstone and Precious metals testing. 

- Valuation Update from $70. It is recommended to revalue your jewellery every 5 years.

- A fixed price of $100 for each jewelry valuation with a 10% discount for 10 items or more and a 20% discount for 20 items or more. contact us at +61 430 102 904 for a free quote. 

- Certificate of Authenticity for branded items and watches without supporting documents is $300. 

- $100/h is charged for a face-to-face consultation with a discount applied on a case-to-case basis and is waived if valuation is requested. Use your free phone consultation, and our team will try to answer as many questions as possible over the phone, you can also send us an email with the best picture of the piece in question, and we will try to authenticate it for you for FREE. 

- A fixed price of $350 for retail buying assistance. I will help connect you with wholesale dealers and jewelers, negotiate with your chosen jeweler, confirm information, answer all your questions, authenticate the product before you pay, and issue an independent valuation for your purchase at seller cost.

- Solicitor, Executor of the will, please contact to get a free consultation and free quote for service. 

We are affiliated with the most prestigious jewelers in the trade who offer quality jewellery repair services. Please bring your item in-store for a quote or contact us for more information.

Chi Nguyen is a third-generation jeweller and gemstone dealer and has over 20 years of experience as a claim specialist in jewellery insurance and retail jewellery management. She is also a :

Qualified Gemmologist by the GAA 2010

Advanced Diamond Specialist by HRD 2019

Qualified Valuer and a member of the NCJV since 2019

A Member of the Gemmological Association of Great Britain 2024

Our main laboratory is located at Suite 304 The Jewel Building 566 St Kilda Road Melbourne 3004

We are also visiting the following stores by appointment.

- Reverie Bespoke Jewellery  Suite 308 / 685 Burke Road Camberwell Vic 3124

- Arnold Goldsmith Suite 202 Century Building 125 Swanston Street Melbourne 3000

- Kim Lim Jeweller 258 Springvale Road Springvale 3171

- DG & Co Jewellery Level 27/ 101 Collins Street Melbourne Vic 3000

* For vault visits please contact us at +61 430 102 904  or email: chi@thejewellab.com.au to discuss.